Position:
Incident,Problem and Change Transition Subject Matter Expert, at IBM
Industry:
Information Technology and Services
Work:
IBM
- Colorado since Feb 2002
-
Incident,Problem and Change Transition Subject Matter Expert,
Galiieo Intl (formerly United Airlines)/Cendant
Jan 1986 - Feb 2002
-
Change Coordinator/ Team Lead
Education:
University of Colorado at Boulder 1970 - 1975
Bachelor of Arts (B.A.), Psychology and European History
Metropolitan State College of Denver
None, Computer Programming, Specific Applications
Skills:
Change Management, Incident Management, ITIL, Problem Management, Root Cause Analysis, TPF, Service Management, Microsoft Office, Outsourcing, Airlines, IT Service Management, Requirements Analysis, Business Analysis, IT Management, Team Building, Team Leadership, Cross-functional Team Leadership, Cross-cultural Teams
Interests:
wildlife preservation, gardening, quilting, knitting, home improvement projects, professtional football, reading, music