Position:
Director, Pearson 24/7 Technical Support Group (eCollege) at eCollege
Work:
eCollege
since Apr 2007
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Director, Pearson 24/7 Technical Support Group (eCollege)
ADT Security Services
Jan 2004 - Mar 2007
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Quality Assurance Manager
ADT Security Services
Aug 1999 - Jan 2005
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Billing Supervisor
Education:
The University of South Dakota 1995 - 1998
Bachelor of Science, Psychology
Skills:
E-Learning, Process Improvement, Team Leadership, Team Building, Salesforce.com, Call Center, Customer Service, Project Management, Change Management, Vendor Management, Program Management, Quality Assurance, Training, Visio, Software Documentation, Management, Business Analysis, SDLC, Account Management, Microsoft Office