Position:
Manager Surgery & Plastic Surgery Services at The Permanente Medical Group
Work:
The Permanente Medical Group
since Oct 2009
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Manager Surgery & Plastic Surgery Services
Kaiser Foundation Health Plan
2004 - 2007
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Healthcare Ombudsman Mediator
Education:
Mount Saint Mary's College California 1974 - 1978
BSN, Nursing
University of La Verne 1989 - 1993
JD, Law
Kaiser Permanente, Improvement Institute 2011
Improvement Advisor Certification, Improvement, Quality, LEAN
Skills:
Performance Improvement, LEAN, Conflict Resolution, Mediation, Healthcare Management, Healthcare, Healthcare Information Technology, Leadership, Hospitals, Public Speaking, Quality Improvement
Interests:
Outdoor activities: hiking, biking, water sports, sailing, snow skiing, kayaking, entertaining, family and friends!
Awards:
Various In Health Care
• Bonus recognition in the area of Performance Improvement; 2012
• CIO National Recognition Award, Kaiser Permanente; Stakeholder Engagement for Kiosk project with national implications, 2011
• Bonus Recognition TPMG, Kaiser Permanente; Flu Clinic Coordination, Hayward Medical Center 2003.
• Service Improvement Award, Kaiser Permanente; Improved AIDS patient’s quality of life with aerosolized Pentamidine administration in the home setting.
• Exceptional Contribution Award, Kaiser Permanente; improved in-patient utilization and ensured quality of care; reduced costs by $750K
• Exceptional Contribution Award, Kaiser Permanente; improved out-patient services reducing in-patient utilization by $600K
• Outstanding Performance Award 1991, 1992, Kaiser Permanente
• Selected to develop Total Quality Management tool in the area of Stroke management for the Kaiser Permanente, Southern Region
Certifications:
Registered Nurse,, California Board of Registered Nursing
Attorney at Law, California Bar Association
Public Health Nurse Certificate, California