AMY J. CLARK, RN, IBCLC
Nursing at 18 Ave, San Francisco, CA

Principal Consultant at SupportingCRM

Computer Software

SupportingCRM - San Francisco Bay Area since Jun 2010 - Principal Consultant Tidemark Systems, Inc. - San Francisco Bay Area Feb 2012 - Sep 2012 - Director of Customer Advocacy Stella & Dot Nov 2011 - Mar 2012 - Support Process Guru Stella and Dot May 2011 - Sep 2011 - Interim Director Customer Care Socialtext Oct 2010 - Apr 2011 - Interim Director of Customer Success Jobvite Oct 2008 - Jun 2010 - Vice President of Customer Success SuccessFactors Jun 2004 - Sep 2008 - Senior Director Global Customer Success Deploy Solutions Mar 2003 - May 2004 - Lead Generation Manager Taleo Mar 2001 - Nov 2002 - Product Marketing Manager/Solutions Consultant Scient Corporation Jul 1999 - Feb 2001 - Business Analyst Pegasystems Mar 1997 - Jul 1999 - Recruiting Director Booz Allen Hamilton Sep 1993 - Aug 1996 - Recruiting Project Manager

Columbia University in the City of New York 1994 - 1996
MA, Organizational Development & Leadership Stanford University 2006
Boston College
BA, English

SaaS, Strategic Planning, Talent Management, Social Networking, Change Management, Salesforce.com, Technical Support, Executive Management, Customer Satisfaction, Customer Engagement, Customer Service, Customer Acquisition, Customer Retention, Enterprise Software, Training, Cloud Computing, CRM, Management

Software as a Service (SaaS); Offshore Management; Outsource Vendor Management; Online Customer Service; Online Communities; Web 2.0; Social Networking; Customer Advocancy; Net Promoters; Customer Strategy; Customer Loyalty; Customer Relationship Management (CRM); Knowledge Management; Customer Lifecycle Management; Organizational Development & Leadership; Globalization; Service Strategy & Marketing; Product Marketing;

4/5 ELA, ELD, and RTI Teacher at EnCompass Academy, Oakland

Primary/Secondary Education

EnCompass Academy, Oakland since Aug 2012 - 4/5 ELA, ELD, and RTI Teacher Fourth-Fifth - Creative Arts Charter School Aug 2010 - Jul 2011 - Third Grade Teacher Creative Arts Charter School - Creative Arts Charter School Aug 2000 - Jul 2011 - Fourth/Fifth Grade Teacher Creative Arts Charter School Aug 2008 - Jul 2009 - Sixth Grade Teacher

Mills College 2003 - 2004
Masters, Teaching Cambridge School of Weston 1984 - 1986
HIgh School Diploma UMASS
Master's of Arts; Bachelor of Arts, Education UMASS

Curriculum Development, Curriculum Design, Tutoring, Classroom Instruction, Elementary Education, Classroom Management, Lesson Planning, Literacy, Classroom

music, arts, curriculum development, teacher support

Philanthropy

Homemaker at myself (Self-employed)

Writing and Editing

Financial Services