Position:
Director of User Experience at Nielsen Norman Group
Work:
Nielsen Norman Group
since May 2001
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Director of User Experience
arc e-consultancy
Jun 2000 - Jan 2001
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Senior Associate, Information Architecture
Lighthouse International
Mar 1999 - May 1999
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Interim Online Services Manager, HTML Freelancer
Education:
New York University 1998 - 2000
Masters of Professional Studies, Interactive Telecommunications
University of Pennsylvania 1994 - 1998
Bachelors of Arts, Communications, English minor
Skills:
Heuristic Evaluation, Paper Prototyping, User Experience, Field Studies, Usability Testing, Intranet, E-commerce, Qualitative Research, Contextual Inquiry, Newsletters, Card Sorting, User-centered Design, Testing, User Scenarios, Heuristic Analysis, Human-computer Interaction, Eye Tracking, Quantitative Research, Mobile Design, Accessibility, Information Architecture, Usability Engineering, Site Maps, Human Computer Interaction, User Research, Usability