Work:
CCC Information Services, Inc
Universal Technical Support Representative
Pactiv Corporation
Help Desk Specialist
Rockwell Electronic Commerce
Executive Administrative Assistant
U.S. Robotics
Product Support Manager
U.S. Robotics
Level 2 Call Center Manager
U.S. Robotics Corporation - London
Policy and Procedure Guide
U.S. Robotics Corporation
U.S. Robotics Corporation
Customer Service Representative
Education:
Cornell College - Mount Vernon, IA
Bachelor of Special in Sociology and Psychology
Call Center University
Business of Call Centers