Position:
Operations Delivery Manager at Pfizer
Location:
Greater New York City Area
Industry:
Information Technology and Services
Work:
Pfizer
- New York, NY since Sep 2011
-
Operations Delivery Manager
Pfizer
Oct 2010 - Oct 2011
-
Level III Specialist – Digital Certificate Services “DCS” Operations (Consultant)
Pfizer
Mar 2008 - Oct 2010
-
Level III Specialist – External Connectivity Services “ECS” Operations (Consultant)
Pfizer
Jun 2007 - Mar 2008
-
Level II Senior Tech Lead - Global Remote Access Support “gRAS” (Consultant)
Pfizer
Feb 2005 - Jun 2007
-
Level II Senior Analyst - Global Remote Access Support “gRAS” (Consultant)
Pfizer
Sep 2004 - Feb 2005
-
Level I Analyst or Response Line Center “RLC” (Consultant)
C3i
Jul 2004 - Sep 2004
-
Help Desk Analyst for PDI-INC
C3i
Apr 2004 - Jul 2004
-
Help Desk Analyst for Roche (Consultant)
C3i
Mar 2004 - Apr 2004
-
Help Desk Analyst for Johnson & Johnson (Consultant)
Education:
Dover Business College 2002 - 2004
Montclair State University 1999 - 2002
Skills:
ITIL v3 Foundations Certified, ITIL, Incident Management, IT Operations, IT Service Management, Active Directory, IT Management, Troubleshooting, VPN, Vendor Management, Service Delivery, Sla, Servers, Technical Support, Windows Server, Cisco Technologies, Help Desk Support, Software Documentation, Citrix, VMware, Disaster Recovery