Skills:
IT Service Management, IT Management, Management, ITIL, Process Management, Business Analysis, Social Media, Futurism, Program Management, Disaster Recovery, Project Management, Change Management, Analysis, Cloud Computing, Customer Service, Service Management, Service Desk, IT Asset Management, Troubleshooting, Active Directory, Security, Leadership, Process Improvement, Vendor Management, Data Center
Awards:
ServiceNow Knowledge 2013 Hackathon Winner: "KickIT-NOW"
ServiceNow
"KickIt"
KickIt is a transparent, collaborative Project Incubator application built on the ServiceNow platform. KickIt allows users to gather the required resources for new projects from across the organization. The app was built on the ServiceNow CMS, and takes Project Management and Social IT functionality to the next level. Live Feed is used to track likes for new ideas, in order to assess internal support for new ideas.
Team
Robert Fedoruk, IT Service Manager at Hyatt
Adam Mason, Manager of Client Services at Loyola Marymount University
Alex Alarcon, Application Systems Analyst at Loyola Marymount University
Michael Bartkowiak, Applications Developer at Rowan Companies
Matt Beran, Service Management Consultant at Maryville Technologies
Chris York, IT Service Management Architect at York Services
Jeremy Gardner, President at AJUVO Consulting
ServiceNow IT Hero of the Month
ServiceNow
LMU ITS Employee of the Quarter
Loyola Marymount University