Work:
Citigroup
- Baltimore, Maryland Area Jan 2008 - Aug 2011
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General Manager - CitiFinancial Retail Services
Citigroup
Aug 2005 - Dec 2007
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Chief Operating Officer, CitiFinancial Retail Services
Citigroup
Mar 2001 - Jul 2005
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Managing Director, North American Operations, CitiFinancial Retail Services
Citigroup
May 2000 - Feb 2001
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Director, U.S. Operations, CitiFinancial Retail Services
GreatEntertaining.com
Sep 1999 - May 2000
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Director, Sales, Service and Loyalty
Chevy Chase Bank
Oct 1997 - Jun 1999
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Director, Customer Service
Wells Fargo Bank
Mar 1996 - Sep 1997
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Director, Online Banking / Telephone Banking
Household Credit Services
Aug 1995 - Mar 1996
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Dept. Manager, National Command Center
Household Credit Services
Oct 1994 - Jul 1995
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Dept Mgr, Cust Srvc, The GM Card
Household Credit Services
Dec 1992 - Sep 1994
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Section Mgr, Cust Srvc, The GM Card
Household Finance
- Chesapeake, VA Sep 1989 - Nov 1992
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Financial Analyst / Senior Financial Analyst
Education:
Purdue University - Krannert School of Management 1986 - 1989
Skills:
New Business Development, Client Relationship Building, Online Marketing, Marketing Management, Credit, Operational Risk Management, Merchant Services, Disputes and Interchange, Fraud Prevention, Customer Service, Compliance Management, Corporate Finance, Financial Accounting, P&L Management, Leading Change, Culture Building, Strategic Planning, Partnership Development, Employee Relations, Budget Management, Quality Assurance, Process Improvement, Cost Reduction, Customer Satisfaction, Team Building, Leadership Development, Situational Leadership, Business Growth, Turnarounds, Startup Consulting, Business Development, CRM, Fraud, Executive Management, Budgets, Start-ups, Partnerships, Turn Around Management